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IT Help Desk

IT Survival Guide


Popular Support Topics


Canvas Login Problems
Problems With Accessing / Logging Onto Canvas

Make sure you're not signed in with any other Google Account before you try to sign in with your WarriorMail credentials. Sometimes, it helps to use an In-Private browsing window to rule out any other account issues.

Account Credential Problems
Problems with student credentials

We CANNOT send any usernames or passwords via email or other electronic medium and can only be provided to the student. Have your student ID and WarriorMail Address available when you call the RLC Help Desk during our normal operating hours using the information, below.

Canvas Course Not Displaying
Canvas Course Not Displaying

IT Help Desk is unable to resolve issues within courses. Please reach out to your instructor if your class is not on your dashboard. If you are unable to reach your instructor or cannot locate class information, contact Student Services for further assistance


Information Technology provides students, faculty and staff computer equipment, network access and technical support. Common issues include:

  • Canvas
  • myRLC
  • Learning Resource Center online resources
  • WarriorMail
  • WENS
  • Account Password Resets - Student can visit the Password Reset Portal to change their password (IF they know their current password.) The Password Reset Portal will NOT change your Warriormail password. You will need to manually change it through Google. Students must enroll first, then they will be able to change their password at any time, even if they do not remember what it currently is.) Students may also call the Help Desk during regular business hours have assistance with enrolling or changing their password.

Submit A Request

By Phone: (618) 437-5321 Ext. 1259 | Submit Request Online

When emailing the help desk, please add a phone number for a quicker response. 

Current Hours:

Monday – Thursday: 8 am - 4:30 pm Friday: 8 AM - 4 PM

Closed Saturday - Sunday 


Student Support Topics

Canvas Minimum Requirements

System Recommendations

Windows Apple 
Minimum System Requirements Minimum System Requirements 
Operating System: Windows XP SP2(Home or Professional) Operating System: OS X (10.5)
Processor 2.0 GHz (single core)
1.7GHz (multi-core)
Processor PowerPC G5 or G4 (867 MHz and faster) processor
Hard Drive Capacity 40GB Hard Drive Capacity 40GB
Video RAM 128MB Video RAM 128MB
Recommended System Requirements Recommended System Requirements
Operating System

Windows 7 (Home or Professional)

Operating System OS X (10.6)
Processor 2.0 GHz (multi-core) Processor Intel processor Core 2 Duo
Video RAM 256 MB Video RAM Nvidia or ATI graphics Card
Hard Drive Capacity 80GB Hard Drive Capacity 80GB

Microsoft® Windows® Operating System

 Internet Explorer® 9Internet Explorer 8Firefox (Final Release Channel) Firefox 3.6 Chrome (Stable Channel) 
Windows® XP (32-bit)  Unsupported Compatible Compatible Compatible Compatible
Windows Vista® (32-bit)  Certified  Compatible  Certified Compatible Compatible
Windows Vista (64-bit)  Compatible Compatible  Compatible Compatible Compatible
Windows 7 (32-bit)  Certified Compatible Certified Compatible Certified
Windows 7 (64-bit)  Compatible Compatible Compatible Compatible Compatible
 Windows 10 Compatible Compatible Compatible Compatible COmpatible

Apple® Mac OS® Operating System

 Safari® 5.1Safari 5.0 Safari 4.0 Firefox (Final Release Channel) Firefox 3.6 Chrome (Stable Channel) 
Mac OSX 10.5 "Leopard®"  Unsupported Compatible Compatible Compatible Compatible Compatible 
Mac OSX 10.6 "Snow Leopard®"  Compatible Certified Compatible Certified Compatible Certified
Mac OSX 10.7 "Lion®"  Compatible Unsupported Unsupported Compatible Compatible Compatible
  • Canvas strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.
  • Canvas Learn requires the latest version of Sun JRE 6. The JRE can be downloaded from  JRE 7 is not supported.
  • The following technologies are not supported:
    • Internet Explorer 6 and Internet Explorer 7
    • Firefox 1.x, 2.0, 3.0, and 3.5
    • Safari 2.0, 3.x  (or any version on Windows)
    • Mac OSX 10.4 "Tiger"
    • Java 5
  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
  • Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle.  At the time of testing, Chrome 16.0 and Firefox 9.0 were the latest available versions.  Since then, new stable versions may have been released and widely adopted.  Canvas is supporting all newer stable versions of Chrome and Firefox.

Canvas vs OSRS

Online Student Record System (OSRS)

Students at RLC have two online accounts, one for OSRS and one for Canvas. OSRS is used for retrieving information about your RLC account, such as grades, schedules, or an unofficial transcript. Your OSRS is created when you enroll. Your username and password for OSRS are the same ones you use to access Canvas. If you forget your OSRS password, call the help desk, 618-437-5321 ext. 1259 for assistance.

The OSRS login is located at or from the "Online Access" menu on most pages.


Canvas is RLC's online course management software suite. All RLC online courses, and several face-to-face courses will use Canvas to easily pass information from instructor to student. Your Canvas account will be created by RLC staff. Each student should have a maximum of one Canvas account. Call the help desk if you encounter any issues with this. Your Canvas account will remain the same regardless of how many semesters or how many online courses you enroll in at RLC. If you forget your Canvas password, call the help desk, 618-437-5321 ext. 1259 for assistance.

To access Canvas, visit or click "Canvas" in the "MyRLC" menu at the top of all pages.

Accessing the Learning Resource Center Off-Campus

In order to be able to access the Electronic Library away from the campus you will need to use your student credentials.

When you access the Electronic Library away from the campus you will use the same information you use to log onto your Canvas, Online Student Records, and Warrior Mail Accounts.

Your login name is your last name, first initial, and last 4 digits of your Warrior tag.

Your password is one that the computer-generated or the one that you set up.

You will be asked for this information when you click the links within the Electronic Library.

If you need further assistance with your account contact

IT Help Desk Technician– 
(618) 437-5321 xt 1259

Reference Librarian
(618) 437-5321 xt 1276

General Web Site Help has changed! The new home page has been designed to offer users faster access to all areas of All areas of are accessible from the menu system on the homepage, which is identical to the menu above (in red). Simply "hover" over the menu name and a menu will appear, then click on the option you want.

For example, to check grades online, hover over "Online Access," the first menu option is "Online Student Records." Point to this option on the menu and click.

If you have questions, comments, or suggestions for the new, email an Information Technology Specialist!

Click HERE To Report A Problem With The RLC Website

Our Staff

Coordinator of Technology Integration and Training
Phone Extension: 1399
Building: Administration
Office: 152
B.B.A., McKendree University | A.A.S. & O.C., Rend Lake College
IT Help Desk Specialist
Phone Extension: 1335
Building: Learning Resource Center
Network Specialist
Phone Extension: 1333
Building: Academic
Office: 107
B.S., Eastern Illinois University
Development & Wireless Specialist
Phone Extension: 1275
Building: Administration
Office: 153
A.A.S., Rend Lake College
Coordinator of Computing & Audiovisual Services
Phone Extension: 1208
Building: Academic
Office: 107
B.A., Southern Illinois University Carbondale | A.A.S., Rend Lake College
Chief Information Officer
Phone Extension: 1215
Building: Administration
Office: 146
2016 RLCF OUTSTANDING STAFF AWARD | A.B.A., Morrison College | Cisco Certified Network Associate
Information Systems Specialist
Phone Extension: 1257
Building: Administration
Office: 156
Project Manager - Information Technology & Institutional Research
Phone Extension: 1344
Building: Academic
Office: 107A
M.A. University of Phoenix | B.A., Eastern Illinois University | A.A. & A.S., Rend Lake College
Software Developer / System Admin
Phone Extension: 1211
Building: Academic
Office: 106
A.S. Computer Science, Rend Lake College | A.A.S. Computer Programming, Rend Lake College | A.A., Rend Lake College
Software Developer / System Admin
Phone Extension: 1229
Building: Administration
Office: 148
M.B.A., Greenville (Anticipated Graduation 2020) | B.S., Greenville University | A.A.S., Rend Lake College
Computer Technician
Phone Extension: 1299
A.A.S. - Rend Lake College

IT Help Desk
Phone: (618) 437-5321 Ext. 1259
Email: [email protected]
Address: 468 N. Ken Gray Parkway, Ina, IL 62846 Attn: IT Help Desk
Fax Number: (618) 437-5677 Attn: It Help Desk

Acceptable Usage Policy


Rend Lake College provides wireless access subject to the following Acceptable Usage Policy, which may be updated periodically. This policy outlines acceptable use of the Rend Lake College wireless service, as well as permissible and prohibited conduct for using the service to access the Internet.

It is the responsibility of all who access Rend Lake College’s wireless network ("users," "you," or "your"), to comply with all Rend Lake College wireless policies.

It is the responsibility of the wireless network user to install software to protect personal devices from external threats such as viruses, spam, and other methods of intrusion.

Rend Lake College reserves the right to immediately terminate a user’s access to the wireless service if the user engages in any of the prohibited activities listed in this AUP or if the service is used in a way which is contrary to the policies of Rend Lake College or any of Rend Lake College’s bandwidth providers.

Prohibited Uses and Activities

Prohibited uses include, but are not limited to, using the service, customer equipment, or Rend Lake College’s wireless equipment to:

  1. undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening, or defamatory; which infringes the intellectual property rights of any person or entity; or which in any way constitutes or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, federal or international law, order or regulation;
  2. post, store, send, transmit, or disseminate any information or material which a reasonable person could deem to be objectionable, offensive, indecent, pornographic, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate, regardless of whether this material or its dissemination is unlawful;
  3. access any other person's computer or computer system, software, or data without their knowledge and consent; breach the security of another user; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security rights of other hosts, networks, or accounts;
  4. use or distribute tools designed or used for compromising security, such as password guessing programs, decoders, password gatherers, unauthorized keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or Trojan Horse programs. Network probing or port scanning tools are strictly prohibited. Special permission may be granted for Rend Lake College technology classes that incorporate wireless spectrum analysis and access point identification as part of their curriculum;
  5. upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the service or otherwise that is protected by copyright or other proprietary right, without obtaining permission of the owner;
  6. copy, distribute, or sublicense any software provided in connection with the service by Rend Lake College or any third party;
  7. restrict, inhibit, or otherwise interfere with the ability of any other person, regardless of intent, purpose, or knowledge, to use or enjoy the service, including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others' ability to send or retrieve information;
  8. restrict, inhibit, interfere with, or otherwise disrupt or cause a performance degradation, regardless of intent, purpose or knowledge, to any Rend Lake College wireless (or Rend Lake College wireless supplier) host, server, backbone network, node or service, or facilities used to deliver the service;
  9. make available to anyone outside the premises the ability to use the service (i.e. Wi-Fi, or other methods of networking), in whole or in part, directly or indirectly, or on a bundled or unbundled basis, without Rend Lake College’s knowledge and agreement;
  10. transmit unsolicited bulk or commercial messages or "spam." This includes, but is not limited to, unsolicited advertising, promotional materials or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signatures;
  11. send numerous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files to a recipient that disrupts a server, account, newsgroup, or chat service;
  12. distribute programs that remove locks or time-outs built into software (cracks);
  13. run programs, equipment, or servers from the premises that provide network content or other services to anyone outside of the Local Area Network. Examples of prohibited services and servers include, but are not limited to, e-mail, web hosting, file sharing, and proxy services and servers;
  14. initiate, perpetuate, or in any way participate in any pyramid or other illegal soliciting scheme;
  15. participate in the collection of e-mail addresses, screen names, or other identifiers, a practice sometimes known as spidering or harvesting, or participate in the use of software (including spyware) designed to facilitate this activity;
  16. collect responses from unsolicited messages;
  17. impersonate any person or entity, engage in sender address falsification, forge anyone else's digital or manual signature, or perform any other similar fraudulent activity;
  18. service, alter, modify, or tamper with the Rend Lake College wireless equipment or service or permit any other person to do the same who is not authorized by Rend Lake College
  19. collect or attempt to collect, personal information about third parties without their consent;
  20. interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to "crash" a host; and
  21. violate the rules, regulations, or policies applicable to any network, server, computer database, or Web site that you access.


In all cases, the user is solely responsible for the security of any personal device connected to the service, including any data stored or shared on that device. Rend Lake College recommends against enabling file or printer sharing unless you do so in strict compliance with all security recommendations and features provided by Rend Lake College and the manufacturer of the applicable file or printer sharing devices. Any files or devices made available for shared access on a home LAN, for example, should be protected with a strong password or as otherwise appropriated.


Information Technology
Phone: (618) 437-5321 Ext. 1259
Toll-free (In-District): 1-800-369-5321 Ext. 1259
Email: [email protected]
Address: 468 N. Ken Gray Parkway, Ina, IL 62846 Attn: IT Help Desk
Fax Number: (618) 437-5677 Attn: IT Help Desk